Student Support Services
All AEATS students have access to support services, trainer/assessors and other staff to support their progress throughout their chosen course. Students are welcome to reach out at any time. Whether you’re facing academic, technical, or personal challenges — we’re here for you.
As part of the enrolment process, we assess each student’s Language, Literacy, Numeracy and Digital skills to determine their ability to successfully complete their chosen course. Our goal is to set every student up for a rewarding learning experience and a successful career outcome. If a student’s current skill level does not meet the course entry requirements, we will refer them to external support services. We encourage all students to take advantage of these often free services to improve their foundation skills, with the opportunity to return and try again.
We are proud to recruit Trainer/Assessors who are not only industry experts, but passionate about helping students succeed. If you require additional support at any stage of your training, your Trainer is your first point of contact. You’re also welcome to reach out to the Enrolments Team or our Student Support Officer by email at any time, or by phone during office hours.
During enrolment, our internal indicators may highlight a potential need for additional support. In this case, you may receive a friendly call from our Student Support Officer to introduce themselves and offer assistance.
Most students needing extra help are able to complete their course successfully with the support of their Trainer. Your Trainer can break down complex topics, answer questions, ensure you understand key concepts, and offer extra time to complete assessments where appropriate.
Your Trainer/Assessor can also make reasonable adjustments to support students with a disability (or a barrier to learning) to access and participate in training and assessment on an equal basis. It is essential that implemented reasonable adjustments do not interfere with the integrity of the course requirements. Your Trainer/Assessor will contact AEATS management to discuss a tailored plan that best meets your needs.
We encourage all students to openly and confidentially share any barriers to learning — so we can provide the support you need to succeed.