All AEATS students have access to support services, trainer/assessors and other staff to support their progress throughout their chosen course. Students are welcome to reach out at any time. Whether you’re facing academic, technical, or personal challenges — we’re here for you.
As part of the enrolment process, we assess each student’s Language, Literacy, Numeracy and Digital skills to determine their ability to successfully complete their chosen course. Our goal is to set every student up for a rewarding learning experience and a successful career outcome. If a student’s current skill level does not meet the course entry requirements, we will refer them to external support services. We encourage all students to take advantage of these often free services to improve their foundation skills, with the opportunity to return and try again.
We are proud to recruit Trainer/Assessors who are not only industry experts, but passionate about helping students succeed. If you require additional support at any stage of your training, your Trainer is your first point of contact. You’re also welcome to reach out to the Enrolments Team or our Student Support Officer by email at any time, or by phone during office hours.
During enrolment, our internal indicators may highlight a potential need for additional support. In this case, you may receive a friendly call from our Student Support Officer to introduce themselves and offer assistance.
Most students needing extra help are able to complete their course successfully with the support of their Trainer. Your Trainer can break down complex topics, answer questions, ensure you understand key concepts, and offer extra time to complete assessments where appropriate.
Your Trainer/Assessor can also make reasonable adjustments to support students with a disability (or a barrier to learning) to access and participate in training and assessment on an equal basis. It is essential that implemented reasonable adjustments do not interfere with the integrity of the course requirements. Your Trainer/Assessor will contact AEATS management to discuss a tailored plan that best meets your needs.
We encourage all students to openly and confidentially share any barriers to learning — so we can provide the support you need to succeed.
External Support Services (Free or Low‑Cost)
The AEATS Student Support Officer may refer you to one of the following organisations:
- Lifeline Australia – 13 11 14 for 24/7 crisis support (mental health/emotional distress)
- Beyond Blue – 1300 22 4636, online chat and email support for anxiety, depression
- Kids Helpline – 1800 55 1800 (ages 5–25)
- Adult literacy & numeracy resources: https://readingwritinghotline.edu.au/ 1300 6 555 06
- Services Australia – https://www.servicesaustralia.gov.au/contact-us?context=64107
- First Nations Students – https://www.13yarn.org.au/
The AEATS Student Support Officer may seek guidance from:
- ADCET Australian Disability Clearinghouse on Education and Training
- Disability Standards for Education 2005
- External LLND Specialists and consultants
What does the Student Support Officer do:
- Call to introduce themselves, ensure you feel welcomed, reassure you that we are here to support your learning.
- Provide a safe place for you to confidentially share any concerns, worries or barriers to learning. Keep your personal information private.
- Help you seek further support from your Trainer/Assessor.
- Periodically call to check in if needed.
- Work with other AEATS team members to design your learning and/or assessment reasonable adjustments.
- Guide you towards study skills if it’s been a long time since you were at school.
- Guide you towards the AEATS Digital Skills Practice website.
- Seek feedback on your progress from your Trainer/Assessor.
Please feel free to call our Student Support Officer;
Student Support Officer
Email: support@aeats.com.au
Phone: 1300 630 366
Availability: Monday to Friday, 9am to 4pm